Taxi and Private Hire Regulations Review

What was the issue for passengers?

The current private hire regulations may not fully reflect the modern operating environment. New technologies such as taxi apps don’t easily fit the current framework, leading to concerns about how passengers use private hire vehicles.

What did we do?

We responded to TfL’s Taxi and Private Hire Regulations Review, expressing our support for the proposals. We particularly called for a requirement that passengers be sent a booking confirmation with driver and vehicle details and for operators to provide a real person for customers to speak to in the event of problems.

What was the outcome?

The TfL Board approved a set of new regulations which were largely in line with our responses.