London TravelWatch research reports

Passengers_with_luggage

We commission and carry out research amongst consumers, and evaluate and integrate the research carried out by others, to ensure that our work to influence transport policy and oeprations is based on the best possible evidence. On this page you will find links to the research reports that London TravelWatch and its predecessor bodies have published.

2017

Annual Season Tickets: What price loyalty?

Small Stations: Too big to forget - the passenger's view

Rights of passengers travelling by bus and coach (Regulation (EU) No 181/2011) 2015-16 (publication by Bus Users UK)

2016

What next for London's transport infrastructure?

Bus passengers' priorities for improvement in London

2015

Living on the edge: The impact of travel costs on low paid workers living in outer London

Interchange Matters: Passenger priorities for improvement

Inclusive Streets

Rights of passengers travelling by bus & coach - EU Regulation 181/2011 (publication by Bus Users UK)

2014

London Underground Passenger Priorities

The London travelling environment: What consumers think

Improving public transport access to London's Airports

 

2013

Value for money on London Overground – what passengers think

Value for Money on London's transport services: what consumers think

Passengers Purchasing and Journey Experiences research

2012

Will everyone get to the Games?

2011

Walking and interchange in London

 

2010

Bus Passengers ' Priorities for Improvements in London

 

2009

Cycling in London

Crossing the Border

 

2008

Whose Station are You? - Facilities at Joint Underground and National Rail Stations

 

2007

Sunday Bus Performance in London

2005

On the Buses - Views from the Queues

 

2004

Fare Deals for London? - The Pricing of Rail Travel in the Capital

Where is This? - An Audit of Station Name Signing

When is a Train Not a Train? - Rail Replacement Bus Services

 

2003

Transport for All - Dial-A-Ride and Taxicard Users Speaking

Where am I? - Street name signs in London

 

2002

London on the Move

Times Tables