Questionnaire

How did you hear about us?
Reference Number (From previous correspondence re this issue)
Email Address (mandatory)
1. Have you ever contacted London TravelWatch before?	Yes No
2. How did you first hear about London TravelWatch
If you selected 'Other' please specify:
3. What was your complaint about?
If you selected 'Other' please specify:
How well did we deal with your concerns?
4. How satisfied were you with the outcome of London TravelWatch investigation into your concerns?
If you weren't completely satisfied with the outcome of your complaint, please tell us why:
5. How quickly did London TravelWatch deal with your concerns?
6. Leaving aside the outcome, how satisfied were you with the way London TravelWatch handled your concerns?
Do you have any comments to make on the service you have received from London TravelWatch?
7. Would you recommend London TravelWatch to anyone else who had transport problems in and around London?	Yes No

About you
It would help us build a picture of who contacts London TravelWatch if you could answer some questions about yourself. (London TravelWatch considers its obligations under the Data Protection Act 1998 and Freedom of Information Act 2000 and related legislation to be of paramount importance, and will only process personal data in accordance with the purposes notified to the Information Commissioner.)
1. Age
2. Type of transport user	If other please specify:
3. Gender
4. Disability	Do you have a disability: Yes No
5. Ethnic Origin	If other please specify:
6. Working status	If other please specify:
7. Type of ticket	If other please specify:
	Thank you for taking the time to answer this questionnaire.

London TravelWatch