Problems faced by passengers with the large gaps between the train and the platform edge

What was the issue for passengers?

At many stations the large gaps between trains and the edge of the platform pose problems for passengers and are the leading cause of accidents at stations.

What did we do?

We first brought this issue up several years ago and have continued to raise awareness of the problems faced by passengers and highlighted the fact that crowd congestion is now emerging as a challenge at more stations around the network.

What was the outcome?

Our work has contributed to a shift of emphasis in the industry, with the introduction of a number of initiatives and programmes to address the issues, including setting up a cross-industry steering group where we are represented bv our Safety Adviser.