Getting results for passengers

Providing an efficient and effective casework appeals service remains a core objective for London TravelWatch. Some of our recent casework successes are shown on this page along with our latest casework satisfaction report.

The train operating companies have a target to deal with appeals within 20 working days and we closely monitor the reasons for any delay. Here is our lastest list of National Rail cases with response times longer than 20 days.

TfL's target is 10 working days and recent cases with response times longer than this can be found here.

London TravelWatch has achieved successes for passengers in a wide range of areas. This section gives some examples of these successes:

Getting a better deal for passengers

Improvements to stations and interchanges

Improving accessibility

Improving performance