Passenger watchdog highlights passengers’ top 10 priorities at London’s bus stations

Passenger watchdog highlights passengers’ top 10 priorities at London’s bus stations

10 October 2018

A report published today by London’s independent passenger watchdog highlights the top 10 improvements at bus stations* which would benefit the passengers making almost a million journeys a day which either start or finish at one of London’s bus stations.

Using previous research investigating passenger priorities and following visits to many of the 60+ bus stations in London, London TravelWatch has produced a set of standards that bus passengers want to see at their bus stations. Much of this is provided at most of London’s bus stations or there is good practice at some that could be replicated more widely. For example, bus station Countdown screens are now installed at many London bus stations but these should be introduced to them all. Some bus stations benefit from being located alongside London Underground stations and benefit from being connected to the station public address systems but at other stations this information is not available.

London TravelWatch Chair, Arthur Leathley commented: 'Although London’s bus passengers are generally well served by their bus stations we think they would benefit from a consistent set of standards covering areas such as accessibility, bus station layout, information provided and other facilities available such as seating, toilets and availability of WiFi. Improvements at bus stations will be vital in helping to achieve the London Mayor’s Transport Strategy aim of 80% of trips to be by foot, cycle or public transport. We hope Transport for London will adopt our standards which promote best practice and continuous improvements.'

Further information

  • London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  • We identified the top 10 improvements for passengers using London’s network of bus stations as:
  1. Bus station Countdown
  2. Projecting signs and totems to enable passengers to see a bus station’s location from the surrounding street
  3. Enhanced destination signing at all stops
  4. Help points
  5. Public address systems so that information during disruption can be communicated to passengers
  6. A bell to attract staff attention when they are away from the information point
  7. Good quality seating in addition to shelter perch seating
  8. A plan to manage disruption where staff are not on site
  9. Golders Green and Heathrow Central stations to be staffed
  10. Public toilets to be maintained.
  • For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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