Planned closure of ticket offices at 51 London Overground stations - tell us your views

20 September 2018

Arriva Rail London have sent us details of their plans to close ticket offices at 51 London Overground stations*. London TravelWatch is now consulting passengers on these changes and wants to hear from as many passengers as possible. Passengers can comment on the proposals via an online survey which opens today and runs until 11 October 2018.

Arthur Leathley, Chair of London TravelWatch said: ‘We want to ensure that passengers can still purchase all the tickets that they need after these proposed changes. There must also be suitable provision of information and security if the ticket offices at these stations were to close. We will review the responses we receive from passengers to our survey and make a recommendation to the Department for Transport based on these and other information we receive.’

Further information on consultations and closures can be found in the consultations section of the London TravelWatch website. Passengers can also send comments on the proposed changes to consultations@londontravelwatch.org.uk or by post to 169 Union Street, London, SE1 0LL.

Notes to editors

1. London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.

2. The following stations are included in this proposal:

*Acton Central, Anerley, Brondesbury, Brondesbury Park, Bruce Gove, Bush Hill Park, Caledonian Road & Barnsbury, Camden Road, Canonbury, Carpenders Park, Clapton, Dalston Kingsland, Dalston Junction, Finchley Road & Frognal, Gospel Oak, Hackney Central, Hackney Downs, Hackney Wick, Haggerston, Hampstead Heath, Hatch End, Headstone Lane, Homerton, Honor Oak Park, Hoxton, Imperial Wharf, Kensal Rise, Kensington (Olympia), Kentish Town West, Kilburn High Road, Penge West, Rectory Road, Rotherhithe, Shadwell, Shepherds Bush, Shoreditch High Street, Silver Street, South Acton, South Hampsted, Southbury, St James Street, Stamford Hill, Stoke Newington, Surrey Quays, Theobalds Gove, Turkey Street, Wapping, Watford High Street, West Hampstead, White Hart Lane and Wood Street.

Please note this does not include all stations used by London Overground.

3. Rail operators are obliged to consult with London TravelWatch under the National Rail Ticketing and Settlement Agreement (Schedule 17).

4. For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494. View All News