Watchdog reiterates concerns for passengers affected by disruption caused by the 20 May timetable changes

31 May 2018

London TravelWatch met GTR yesterday to discuss the issues arising from the new May 2018 timetable, reiterating its concerns for passengers adversely affected by the initial disruption it has caused and adding its voice to the calls for enhanced compensation for those affected.

London TravelWatch Chief Executive, Janet Cooke commented: 'We share the frustration felt by the many passengers affected by the largescale cancellations and service alterations following the implementation of the new timetable, particularly those travelling on the Great Northern and Thameslink routes into London. We have urged operators to be more proactive with the information they provide to passengers when services change overnight – posters at stations and staff on hand to help are just as important as electronic information. We are also pushing for enhanced compensation for passengers affected. Network Rail's central timetable co-ordination function needs to radically overhaul its processes and ensure that a situation like this doesn't arise in the future.'

Janet Cooke continued: 'While the 20 May timetable changes should bring many benefits to passengers in the longer term, these probably feel a long way off for many commuters affected by service disruption over the past 10 days.'

Further information

  • London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  • Follow London TravelWatch on Twitter and You Tube.
  • For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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