London TravelWatch wins passenger benefits on new Thameslink services

London TravelWatch wins passenger benefits on new Thameslink services

15 May 2018

Crucial improvements for passengers will be included in the new Thameslink timetable that goes live next week, following pressure from London’s transport watchdog during the early days of the project.

The new Thameslink timetable is one of the biggest changes to London rail services for decades, and London TravelWatch has worked hard to support the £7billion Thameslink Programme and ensure that passengers’ needs have been taken into account.

Arthur Leathley, Chair of London TravelWatch commented: 'London TravelWatch’s input has been vital to ensure that passengers benefit fully from this ambitious project, and we have scored some major gains:

  • At Blackfriars we secured a passenger management plan for passengers affected by long station closures, and two-way signaling of Metropolitan Junction to give flexibility during disruption*  
  • At Farringdon we insisted on making changes  between the Underground and National Rail platforms easier and on maximising the capacity of the station
  • At St Pancras we ensured that the Pentonville Road entrance to the Underground remains open, and that the route through the main St Pancras concourse to the new Thameslink platforms is available to passengers 24/7, so they don’t have to use Midland Road in the early hours.'

Arthur Leathley continued: 'Throughout the project we have stood up for passengers, particularly when engineering works adversely affected train service performance, and we will continue to monitor this as the new services come in.  But it is vital that passengers check how they will be affected by the timetable changes that will impact on most services in and around London on 20 May, as the Thameslink vision becomes a reality.'

Further information

  1. London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London.  We are independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  2. *this is south of Blackfriars between Blackfriars and London Bridge
  3. London TravelWatch has produced a series of short videos looking at five key central London stations and highlighting the work we have done on behalf of passengers. There are also a series of frequently asked questions about the new timetable changes which come in with the Thameslink project on 20 May on our website.
  4. From 20 May, 18 eight- and twelve-carriage trains an hour will use the core Thameslink route through central London. The historic Thameslink Bedford to Brighton service will be joined by new services including Peterborough to Horsham, Cambridge to Brighton and St Albans to Gatwick Airport.
  5. Follow London TravelWatch on Twitter and You Tube.
  6. For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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