Latest report shows worsening performance from many London region train companies - with GTR in a league of its own

Latest report shows worsening performance from many London region train companies - with GTR in a league of its own

17 March 2017

London TravelWatch’s latest National Rail Performance Report highlights the serious recent decline in service quality faced by many passengers in and around London. The problem is especially acute on the services provided by Govia Thameslink Railway (GTR).

During the last three months of 2016, only 54.1 per cent of trains in London and the South East arrived at the right time. On GTR trains (Southern, Thameslink, Gatwick Express and Great Northern) the figure was a very worrying 42.1 per cent. These figures showed a significant decline both over the previous year and over the previous three months. Figures measured by the Public Performance Measure (PPM)* showed a similar decline, as did the measures of cancellations and significant lateness. Over 10 per cent of GTR trains in the last three months of 2016 were cancelled or significantly late - a figure which actually masks the true problems faced by passengers as these figures do not include the 26,200 trains the operator took out of the timetable on strike days during this period.

John Stewart, Chair of London TravelWatch’s Policy Committee commented: ‘Our report shows that passengers across London have had a particularly raw deal during the period covered, and that an already unacceptable performance has been getting worse rather than better. Once again we can see that GTR is the worst performing operator - the disaggregated figures show that this operator's poor performance covers all services operated under the franchise and not just those operated by Southern who have been affected by industrial action. Weary and exasperated GTR passengers have had enough. The onus is on GTR, working with Network Rail and the Department for Transport, to turn this situation round as a matter of urgency.’

John Stewart continued: ‘Some of the other train companies' performance has been disappointing too – passengers using Southeastern and South West Trains also experienced a drop in performance levels at the end of 2016.’

Further information

  • London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  • *The Public Performance Measure (PPM), tracks the performance of individual trains against their planned timetable.
  • London TravelWatch produces quarterly performance reports for National Rail and Transport for London. These are available in the document store on the website.[will this take the reader directly to the latest one?
  • Follow London TravelWatch on Twitter and You Tube.
  • For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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