UPDATED: Ticket office opening hours consultations - London TravelWatch's position

24 February 2016

The London TravelWatch Board met yesterday to consider proposals by London Underground Limited (LUL) to close ticket offices at the 11 former Silverlink railway stations.

The Board agreed to lift its objections to the closures after LUL proposed to delay the closures until new and improved ticket machines are installed and working.

In the case of the three busiest stations which still sell a lot of National Rail tickets it was agreed that the ticket offices would remain open for at least two more months to allow for analysis of ticket sales at these stations. The Board will then reconsider its position as appropriate.

The Board also noted a proposal by Govia Thameslink Railway (Thameslink, Great Northern, Southern) to either close or reduce the opening hours of 81 stations on its network, the majority of which are in the London Railway Area.

The Board was extremely concerned that the company had previously published confusing information on this and that London TravelWatch insisted that this should be removed. They made it clear that they expected Govia Thameslink Railway to ensure that information given to passengers is accurate and clear so that a proper consultation can be carried out.

The correct information is already on the London TravelWatch website and we expect the operator will be amending its own publicity on this.

On 7 March London TravelWatch published a document explaining the decisions made about the proposed closure of London Underground operated ticket offices at former Silverlink stations.

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