Interchange – changing between stations or types of transport – is key for those travelling in London, and it is vital that the interchanging is as easy and quick as possible for London’s travelling public, says London TravelWatch, the watchdog for transport users in London, in its report issued today, Walking and Interchange in London.

Gail Engert, Chair, London TravelWatch’s Transport Services Committee, said: “Our study of several interchanges in London showed a real difference in passenger experience. Shepherd’s Bush underground had clear signs, clear and level footways, good information for passengers and toilet facilities. In contrast, Paddington – one of the most important stations in the country – has poor information, bad access and terrible signage. This must be improved.”

Download London TravelWatch's report on Walking and Interchange in London. 

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For any media enquiries, please contact the London TravelWatch press office on 020 7726 9953.