London TravelWatch has helped to secure the opening of lifts at Dagenham Dock station, built several years ago but unused until now. 

The lifts were built when a level crossing had to be closed to build the high speed line to St Pancras but never used, meaning that there was no step-free access to the station.

London TravelWatch said: “Step-free access is important for people with disabilities, baby buggies and luggage and it was ridiculous that these lifts were unavailable, because no-one could decide whose responsibility they were.”

London TravelWatch spoke to the interested organisations – High Speed, Network Rail and Barking and Dagenham council – to persuade them to fund the lifts so they could be used. 

London TravelWatch continued: “We were delighted that, after our campaigning, the lifts are finally operating for passengers to use thanks to Network Rail and London Borough of Barking and Dagenham.” 

For media enquiries, please call the London TravelWatch press office on 020 7726 9953.

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