London TravelWatch has published, for the first time, the ten worst performing bus routes, in its performance report on Transport for London’s (TfL) services, looking at the performance of tubes, trams, buses, rail, Docklands Light Railway, roads, cycling, motorcycling, river, taxis and Dial-a-Ride.

Sharon Grant, Chair, London TravelWatch, said: “Our report shows, uniquely, the worst performing bus routes according to a measurement which allows comparison between the differing complexities of different routes. We will monitor the performance over time to ensure that appropriate action is taken where performance does not consistently come up to scratch.”

TfL has provided commentary for each bus route, and in this quarter, London TravelWatch is particular interested in the 228, from Maida Hill to Park Royal, via Willesden, Acton, White City and Ladbroke Grove, and the 30, which runs from Hackney to the West End, via Islington, King’s Cross and Euston.

Sharon Grant continued: “Behind these figures, there are far too many people waiting for far too long for buses on these routes. TfL has told us that they are looking at these two particular routes, which have been problematic for some time, so we expect to see improvement for passengers in the near future.”

London TravelWatch also reports on Dial-a-Ride’s continuing disappointing performance. Although its performance has improved since the last quarter, London TravelWatch is still concerned by the level of performance, and we will continue to monitor it closely.

The TfL performance report, which also covers other TfL modes, is available from the website.

For more information, please contact the London TravelWatch press office on 020 7726 9953 or 07734 055494.

The voice of London's transport users
10 June 2010