London TravelWatch has published its latest Performance Report for national rail services in London and the South East which covers July to September 2009.

The report, which we publish quarterly, looks at national rail passenger services in London and South East, and assesses their performance, particularly focussing on punctuality and cancellations.

Overall, the performance of London and south east train services was better than the same time a year ago, with fewer trains cancelled and fewer delays.

South West Trains achieved the lowest percentage of cancellations at 0.4% of planned trains cancelled. Chiltern, c2c and Heathrow Express had the most punctual services.

London Midland scored the worst Public Performance Measure (which measures the performance of individual trains against the planned timetable), of all operators in London and south east, with the worst statistics on late and cancelled trains. London Midland ran a reduced service during this time, as a result of staff shortage owing to industrial unrest.

Our National Rail Performance Report can be downloaded from our website.

For media enquiries, please contact the London TravelWatch press office on 020 7726 9953 or 07734 055494.

The voice of London's transport users
10 February 2010