Frequently Asked Questions

This page sets out answers to some of our most frequently asked questions. It provides information on your rights as a passenger, through to how to get travel information or appeal against a penalty fare.

If you can't find what you're looking for, you can contact us.

Streets/Road Network

• Can you tell me more about Congestion Charging in London?
• How do I complain about faulty traffic lights, street lighting, potholes, poor street signs or dangerous pavements?
• How do I appeal against a parking / bus lane / congestion charge / traffic violation ticket?
• How do I find out about current or future roadworks?

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