Frequently Asked Questions

This page sets out answers to some of our most frequently asked questions. It provides information on your rights as a passenger, through to how to get travel information or appeal against a penalty fare.

If you can't find what you're looking for, you can contact us.

Rail

• Every day I have to stand. Why are the trains so overcrowded?
• Why can't transport operators give me accurate information about delays?
• If my train is late, what compensation can I get?
• Can I get a refund on my railway season ticket?
• What influence does London TravelWatch have regarding changes to rail timetables?
• Can I claim for my taxi fare if my train journey has been disrupted?
• What are zonal fares and why are they being introduced?

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