Frequently Asked Questions

General

I want to complain about a service
Can you help me with travel information?
What do I do if I've got a penalty fare?
How can I get my lost property back?
Every time I ring Customer Services I can’t get through
What power does London TravelWatch have when dealing with complaints in relation to train/bus companies?
Can you tell me more about Oystercard?
Where can I use my pay as you go Oystercard?
Buses and/or trains passing past my house are terribly noisy. Is there anything I can do?
What can I do about rude and unhelpful transport staff?
I want to be a train/bus driver, how do I go about this?
What are my rights as a passenger?
How would I go about applying for a position on the London TravelWatch Board?
I'm fed up with transport in London - how can I campaign for better services?
Where can I use my Freedom Pass?
Where can I top-up my Oyster card?
When are the tube strikes?