Frequently Asked Questions
This page sets out answers to some of our most frequently asked questions. It provides information on your rights as a passenger, through to how to get travel information or appeal against a penalty fare.
If you can't find what you're looking for, you can contact us.
- Claiming compensation on National Rail services
- Taxis and Minicabs
- The Thameslink Programme
- Service disruption
- Streets/Road Network
- Contactless payments