Extending Oyster and Contactless payments to Gatwick Airport
What was the issue for passengers?
6,000 penalty fares were issued each year to passengers trying to travel to London Gatwick Airport Station using London’s Oyster PAYG because passengers wrongly thought Oyster was valid on the route. Many of these passengers appealed to us.
What did we do?
We continued to raise the issue with the Department for Transport as well as when opportunities arose in our work. We brought it up at ministerial meetings and in negotiations between TfL and the rail operator and in discussions with the Rail Minister.
What was the outcome?
In his 2015 Autumn Statement the Chancellor announced that Oyster PAYG and Contactless payments would be accepted on journeys to London Gatwick Airport Station and five Surrey stations along the route on 11 January 2016. In the first six weeks of operation, passengers made almost 150,000 rail journeys to and from London Gatwick Airport Station by Oyster PAYG/Contactless payment card. Oyster PAYG and Contactless payments were extended to Swanley in March 2016.