Extending the number of Oyster retail outlets following the introduction of cashless buses

What was the issue for passengers?Passengers boarding bus

TfL made buses cashless in 2014, meaning that all passengers had to pay using Oyster or Contactless cards. Passengers in some parts of London faced difficulty in using Oyster on buses because there weren’t enough outlets for them to top up at.

What did we do?

We researched areas with a lack of Oyster retail outlets in places served by TfL buses such as Redhill, Woking and other parts of North East Surrey and Kent. We discussed this research and our concerns with TfL.

What was the outcome?

As a result of our work, TfL appointed new Oyster agents in these areas, including an innovative arrangement with the library in Dorking.