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London TravelWatch Staff Vacancies
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Policy Officer
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Casework Officer
- HR Officer Vacancy
- Communications Officer Vacancy
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Policy Officer
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London TravelWatch Board & Committee Papers
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London TravelWatch Board
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March 2012
- Agenda London TravelWatch Board Meeting 27 March 2012
- Confidential Minutes for London TravelWatch board meeting 24 January 2012
- London TravelWatch's submission to Transport Select Committee Inquiry
- London TravelWatch's submission to Transport Select Committee Inquiry into the transport plans for the 2012 Olympic and Paralympic Games
- LTW399 Matters arising
- LTW400 Actions taken
- LTW401 Appointment of closure panel
- LTW402 London Assembly review of London TravelWatch
- Minutes for London TravelWatch Board meeting 24 January 2012
- Minutes Governance Committee 24 January 2012
- Minutes Governance Committee 6 December 2011
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January 2012
- Agenda London TravelWatch Board Meeting 24 January 2012
- Confidential Minutes for London TravelWatch board meeting 15 November 2011
- LTW394 Matters arising
- LTW395 Actions taken
- LTW397 TfL performance report Q2 2011-12
- LTW398 Appointment of subsidiary bodies and Deputy Chair
- Minutes for London TravelWatch board meeting 15 November 2011
- Minutes Governance Committee 12 July 2011
- Minutes Governance Committee 15 November 2011
- Minutes Governance Committee 18 October 2011
- Minutes Governance Committee 22 February 2011
- Minutes Governance Committee 22 March 2011
- Minutes Governance Committee 24 May 2011
- Minutes Governance Committee 27 June 2011
- Minutes Governance Committee 27 September 2011
- Minutes Governance Committee 3 May 2011
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November 2011
- Agenda London TravelWatch Board Meeting 15 November 2011
- British Transport Police Presentation
- Confidential Minutes for London TravelWatch board meeting 27 September 2011
- LTW390 Matters arising
- LTW391 Preparedness for winter on the London's rail network
- LTW392 Transport led regeneration
- LTW393 Actions Taken
- Minutes for London TravelWatch board meeting 27 September 2011
- National Task Force - Winter Preparedness
- Network Rail - Winter Preparedness
- Transport for London's Plans for growth: recovery and regeneration
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October 2011
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September 2011
- Agenda London TravelWatch Board Meeting 27 September 2011
- Confidential Minutes for London TravelWatch board meeting 12 July 2011
- Garrett Emmerson Presentation 27 September 2011
- Howard Smith Presentation 27 September 2011
- LTW385 Matters Arising
- LTW386 Actions Taken
- LTW387 Changes to TfL fares from January 2012
- LTW388 Passenger engagement programme
- LTW389 London TravelWatch's 2012-13 business plan and budget
- Minutes for London TravelWatch board meeting 12 July 2011
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July 2011
- Agenda London TravelWatch Board Meeting 12 July 2011
- Confidential Minutes London TravelWatch Board Meeting 24 May 2011
- LTW381 Matters Arising
- LTW382 Actions Taken
- LTW383 Transport User Passenger Event in Newham
- LTW384 London TravelWatch Meeting Programme for 2012
- Minutes London TravelWatch Board Meeting 24 May 2011
- Travel Demand Management for Olympics - TfL
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May 2011
- Agenda London TravelWatch Board Meeting May 2011
- Confidental Minutes for board meeting 22 March 2011
- LTW379 Matters Arising
- LTW380 Actions Taken
- LTW381 London TravelWatch Workplan
- Minutes Executive Group December 2010
- Minutes Executive Group January 2011
- Minutes Executive Group November 2010
- Minutes Executive Group October 2010
- Minutes for London TravelWatch board meeting 22 March 2011
- Responses to Peter Hendy questions
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March 2011
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February 2011
- November 2010
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September 2010
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July 2010
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May 2010
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March 2010
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March 2012
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Transport Services Committee
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March 2012
- Agenda Transport Services Committee 13 March 2012
- Confidential Minutes Transport Services Committee 7 December 2011
- Minutes Transport Services Committee 7 December 2011
- Presentation - Greater Anglia Franchise
- Presentation - Update on Highways
- TRS025 Matters Arising
- TRS026 Actions Taken
- TRS027 TfL Performance Report Quarter 3 2011/12
- TRS028 Step-free stations in London
- TRS029 Bus stop accessibility update
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December 2011
- Agenda Transport Services Committee 7 December 2011
- Confidential Minutes Transport Services Committee 5 October 2011
- Minutes Transport Services Committee 5 October 2011
- Presentation on Cable Car Update
- Presentation on Electronic Service Update Boards
- Presentation on Safer Travel at Night
- Presentation on Safety of Cyclists
- Transport Led Regeneration
- TRS021 Matters arising
- TRS022 Actions Taken
- TRS023 Safer Travel at Night
- TRS024 Network Rail performance report Quarter 2 2011-2012
- Update report from TfL on taxi and private hire vehicle safety
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October 2011
- Agenda Transport Services Committee 5 October 2011
- Confidential Minutes Transport Services Committee 6 July 2011
- Confidential Minutes Transport Services Committee 6 July 2011
- Minutes Transport Services Committee 6 July 2011
- MTS Accessibility Implementation Plan
- TRS015 Matters Arising
- TRS016 Actions Taken
- TRS017 Year of the Bus
- TRS018 Development of Train Services for Chiltern Routes
- TRS018 Development of Train Services for Chiltern Routes Annex
- TRS019 National Rail Performance Report
- TRS019 National Rail Performance Report Annex
- TRS020 Transport for London Performance Report (Confidential)
- TRS020 Transport for London Performance Report Annex (Confidential)
- Victoria Line Presentation to London TravelWatch 5 October 2011
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July 2011
- Agenda Transport Services Committee 6 July 2011
- Confidential Minutes Transport Services Committee 5 April 2011
- Minutes Transport Services Committee 5 April 2011
- Northern Line Upgrades 2011
- Pedestrian Countdown - Progress Update
- TRS008 Matters Arising
- TRS009 Actions Taken
- TRS010 Motorcycles in Bus Lanes
- TRS011 TfL Performance Report Quarter 4 2010-2011 Cover Sheet
- TRS012 National Rail Performance Report Quarter 4 2010-2011 Cover Sheet
- TRS013 Major Projects Review
- TRS014 Interchange and Walking Report - Confidential
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April 2011
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May 2010
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December 2010
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October 2010
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July 2010
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March 2010
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March 2012
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Fares & Ticketing Committee
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November 2010
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September 2010
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June 2010
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November 2010
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Access to Transport Committee
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December 2010
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October 2010
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June 2010
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April 2010
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December 2010
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Consumer Affairs Committee
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May 2012
- Agenda Consumer Affairs Committee 8 May 2012
- CAC030 Matters Arising
- CAC031 Actions taken
- CAC032 Government consultation on rail fares and ticketing
- CAC033 Casework report and update January - March 2012
- CAC034 Stakeholder Questionnaire report
- Confidential Minutes Consumer Affairs Committee 14 February 2012
- Minutes Consumer Affairs Committee 14 February 2012
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February 2012
- Agenda Consumer Affairs Committee 14 February 2012
- CAC026 Matters Arising 14 February 2012
- CAC027 Actions Taken
- CAC028 Consulatation on the use of Non-geographic telephone numbers
- CAC029 Casework Report Feb 2012
- Consumer Affairs Committee Confidential Minutes 29 November 2011
- Consumer Affairs Committee Minutes 29 November 2011
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November 2011
- Agenda Consumer Affairs Committee 29 November 2011
- CAC021 Matters arising
- CAC022 Actions taken
- CAC023 London Assembly Transport Committee report on the future of ticketing
- CAC023 London Assembly Transport Committee report on the future of ticketing - Appendix A
- CAC023 London Assembly Transport Committee report on the future of ticketing - Appendix B
- CAC024 Casework Report
- CAC025 Stakeholder Questionnaire report
- Confidential Minutes Consumer Affairs Committee 20 September 2011
- Minutes Consumer Affairs Committee 20 September 2011
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September 2011
- Agenda Consumer Affairs Committee 20 September 2011
- CAC013 Matters Arising
- CAC014 Actions Taken
- CAC015 Incomplete Oyster Pay As You Go journeys
- CAC016 Ofcom review of non-geographic numbers
- CAC017 GLA consultation on penalty fares
- CAC018 Casework report
- CAC019 Confidential Customer Satisfaction Questionnaire
- CAC020 Update on change to Conditions of Carriage and Regulatory Agreement on Fares
- Confidential Minutes Consumer Affairs Committee 15 June 2011
- Minutes Consumer Affairs Committee 15 June 2011
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June 2011
- Agenda Consumer Affairs Committee 15 June 2011
- CAC005 Matters Arising
- CAC006 Actions Taken
- CAC007 Passenger Charters and Compensation
- CAC008 Train Companies' Passenger Compensation Schemes
- CAC009 Withdrawal of Cash Ticket Vending Machines
- CAC010 Casework Report January to March 2011
- CAC011 Stakeholder Questionnaire Report
- CAC012 Oyster Research Report
- Confidental Minutes of Consumer Affairs Committee 9 March 2011
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March 2011
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November 2010
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September 2010
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July 2010
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May 2010
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March 2010
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May 2012
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London TravelWatch Board
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London TravelWatch Internal Policies, Information and forms
- Freedom of information
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Disability equality
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Internal Forms and Policies
- Dealing with your complaints
- GLA Headquarters map
- Guidelines for using PowerPoint at London TravelWatch meetings
- London TravelWatch casework Process Map
- London TravelWatch Fire Procedures
- LTW299 London TravelWatch Terms of Reference for Subsidiary Bodies 2009
- Meeting venue questionnaire
- Membership of Subsidiary bodies 2009
- Members’ Declarations of Interest July 2010
- Microsoft Outlook Web Access link (Link to London TravelWatch email account)
- Secure Stations Scheme
- Statutory duties of or affecting London TravelWatch
- TFL Road network map
- The Roles and Responsibilities of the Chair
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London TravelWatch Publications
- Publications
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Reports
- Customer Experience on the London Underground Network: A Mystery Shopping Survey
- Cycling in London - May 2009
- Good Riddance to Bad Rubbish (December 2002)
- Handy Tips: Avoiding Oyster 'Incomplete Journeys' charges
- Incomplete Oyster Pay As You Go Journeys
- London TravelWatch's submission to Transport Select Committee Inquiry into the transport plans for the 2012 Olympic and Paralympic Games
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Annual Reports and Business Plans
- Annual Report 2001 - 2002
- Annual Report 2002 - 2003
- Annual Report 2003 - 2004
- Annual Review 2005
- Annual Review 2006
- Annual Review 2007
- Annual Review 2008
- Annual Review 2009
- Annual Review 2010
- Annual Review 2011
- London TravelWatch Accounts 2006-2007
- London TravelWatch Accounts 2007-2008
- London TravelWatch Accounts 2008-2009
- London TravelWatch Accounts 2009-2010
- London TravelWatch Accounts 2010-2011
- London TravelWatch Business Plan 2009-2010
- London TravelWatch Business Plan 2010-2011
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Consultation Responses
- Streets
- Bus
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National Rail
- Consultation Paper - Getting to the Station
- Greater Anglia Franchise - Information for Bidders
- London TravelWatch response: Stations
- National Rail Performance Report Q1 2011-2012
- National Rail Performance Report Q2 2011-12
- National Rail Performance Report Q4 2010-2011
- Passenger Attitudes to First Class Travel
- Penalty Fares Review - A Response from London TravelWatch
- Rail Value for Money London TravelWatch Response
- Times tables - Making sense of when and where trains run (March 2002)
- Where is this? An audit of station name signing (March 2004)
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Multimodal & Other
- Bus and Tram Discount Job Seekers Allowance take up by borough (alphabetically)
- Bus and Tram Discount Job Seekers Allowance take up by borough (lowest to highest)
- Enhanced Criminal Records Checks for Cab Drivers - Letter to Lynne Featherstone, Home Office
- Getting To The Station (April 2006)
- TfL Performance Report 2010-2011 Quarter 4
- TfL Performance Report 2011-2012 Quarter 1
- TfL Performance Report 2011-2012 Quarter 2
- Walking and Interchange in London
- Underground
- London TravelWatch's response to the Essex Thameside Franchise Consultation
- Response to the DfT Great Western franchise Consultation
- 10 policies to keep Londoners moving: Transport users’ priorities for the 2012-16 Mayoral term
- How To Complain
- Passengers' Charter
