Contact us

Making complaints:

Address: London TravelWatch 6 Middle Street LONDON EC1A 7JA Tel: 020 7505 9000 (Monday to Friday, 09.00 to 17.00) Fax: 020 7505 9003

Complaints

If you have a complaint about London's transport, you must first contact the operator that provides the service. Advice on how do this can be found on complaints page.

If you:

• have a general enquiry about a transport issue and do not know who to contact;
  
• are unhappy with the response you have received from an operator;
  
• need advice on a transport issue; or
  
• the operator has failed to respond within a reasonable timescale 

please contact us using our webform or alternatively you can email your complaint or transport enquiry. Whichever way you contact us, please ensure that you enclose all information relevant to your complaint. We will not accept any other email correspondence at this address.

Staff, Finance and Sales & Marketing enquiries

If your enquiry is not transport related; you are representing a business wishing to sell goods or services please contact us at our general email address. If you want advice as to the most appropriate contact at London TravelWatch please refer to our staff members page or contact reception.

How to get to our offices

The nearest bus routes are:

4 and 153	serving Aldersgate Street
100	serving London Wall, King Edward St & St Martin's le Grand
8, 25, 242 and 521	serving Newgate St and Holborn Viaduct
172	serving King Edward St and St Martin's le Grand
55 and 243	serving Clerkenwell Road
56	serving Aldersgate St and Giltspur St
17, 45, 46 and 63	serving Farringdon Road

The nearest railway stations are:

Barbican	Underground
Farringdon	Underground and First Capital Connect
St Paul's	Underground
City Thameslink	First Capital Connect and Southeastern

Cycle parking

The nearest cycle stand is in Long Lane near the eastern end of Smithfield Market

Accessibility Information

Induction Loop Facilities are provided in our meeting rooms and reception for the benefit of visitors who use a hearing aid.

All Bus Routes are low-floor bus routes and should be accessible for wheelchair users. The nearest bus stops are on Aldersgate Street, opposite Barbican Tube Station, which are about 100 yards from our offices.

Bank DLR, Liverpool Street Underground & City Thameslink Stations are the closest stations providing wheelchair access and therefore can be accessed without the use of stairs or escalators. Access from Liverpool Street is restricted to eastbound services only.

Blue Badge disabled parking is situated in Bartholomew Close and can be accessed via King Edward Street and Little Britain. A map showing all local blue badge parking can be downloaded here.