Appeals

If you are not satisfied with any response from your transport provider or operator, we can investigate your concerns or try to resolve your problem. If you have not yet contacted the transport provicer or operator, please go to our initial complaints page.

How to appeal

To appeal to us, you can write to us,  email us or use our online form.

In order to consider your appeal, we need to know why you are unhappy with the operator's response and to look at all previous correspondence. Therefore, if possible:

• when posting your complaint to us, please enclose any background papers
• when using the online form or e-mailing us, please include as much information as possible

If you are unable to do this, we will need to ask the operator to provide any background papers. If you do not wish us to do this, we will be unable to take forward your appeal.

You can find further details about how we will investigate your problem in our guide: Dealing With Your Complaint.

See London TravelWatch's advice on How to Complain.