About London TravelWatch
London TravelWatch is the official watchdog organisation representing the interests of transport users in and around the capital. Officially known as London Transport Users Committee, we were established in July 2000.
London TravelWatch is independent of the transport operators. We are sponsored and funded by the London Assembly, which is part of the Greater London Authority. The Assembly also appoints the members of London TravelWatch, who are supported by professional staff who carry out much of the day-to-day work.
London TravelWatch promotes integrated transport policies and presses for better public transport, with higher standards of quality, performance and accessibility. We conduct our own research, and produce our own publications. We liaise with service operators, transport regulators and local authorities. In turn, transport operators must consult us on any proposed changes to their services or closures of lines or stations. Our Committee and Sub-Committee meetings are open to the public (see our calendar for dates of meetings).
We can assist with complaints about transport services in London where the service provider has not satisfactorily resolved them. We deal with services operated, procured or licensed by Transport for London, which includes London Underground, London's buses, Docklands Light Railway, Croydon Tramlink, Dial-a-Ride services, London River Services, Woolwich Free Ferry, taxis, private hire cars and most of the major roads in Greater London. In addition, we deal with services operated by the national rail companies, Heathrow Express and Eurostar.
This map shows the part of the National Rail network which London TravelWatch covers:
